Returns & Exchanges

Please refer to our Warranty page for any return or exchange of products of unacceptable quality.

1. Return and Exchange of goods

Prior to returning any products back to us, you must contact us via phone or email.

If you are simply unhappy with a product then while we have no obligation to, we’ll do what we can do to alleviate the problem.

Please note that you will be required to pay for the return of the shipment and the cost of shipping any products to you unless stated or agreed with us otherwise.

It is your responsibility to ensure that any product being shipped back to us is securely packed. We are not responsible for any product(s) if delivered damaged by the courier service you used.

2. Undeliverable goods

2.1. If your parcel has been returned to us for reasons (but not limitd to) such as an unclaimed, invalid address or undeliverable; You will be required to pay for the cost of re-shipping your product again (regardless if your order had free shipping).

2.2. If your parcel has been dispatched already or has been returned to us and you wish to cancel your order. We will only refund the cost of the product(s) and not the shipping. If your order comes with free shipping, we will deduct the cost of shipping from your order before a refund is provided. Please see below for the cost charged:

3. Exceptions

3.1. Consumable products

We don’t provide any replacement/refund rights or warranties* for consumable products if the packaging is broken, other than for damage in transit or as otherwise stated. So please choose carefully. Examples of consumable products include E-juice, cartomizers and atomizers, coils, and 808D cartridges.

3.2. Batteries (note: there are differences between them)

i. Different electronic gadgets use different types of batteries.

ii. Different types of batteries have different life-spans and recharging cycles. None of them last a human “life-time”.

iii. Different batteries have different prices.

iv. Different batteries have different warranties, usually between one and three months. Please check the warranty at the time of purchase.

3.3. Misuse and mishandling

No replacements will be made or refunds are given on any items for misuse or mishandling.* Note that battery buttons will break if pressed or twisted too hard.

3.4. Chargers, Electronic Mods, Vaporizers & Scales

Like Batteries, Chargers, Electronic Mods, Vaporizers and Scales are not all created equal. Accordingly, their prices and warranty periods differ. In any event, none are for more than three months.* Please check the warranty period at the time of purchase.

3.5. Further notes regarding scales:

i. Most scales do not include calibration weights – please check carefully if you want to purchase scales with weights or purchase 100g or 200g calibration weights separately;

ii. Not all scales come with batteries;

iii. Scales cannot be exchanged after use due to a change of mind or the like, so please choose carefully;

iv. If there is a problem with scales please bring them to any shop for checking first as staff may be able to diagnose and fix straightforward problems;

3.6. Atomizers, clearomizers & cartomizers

Atomizers, clearomizers, and cartomizers are designed to be used and discarded after a limited number of uses.

Internal parts of reusable atomizers will require replacement according to the purchaser’s usage.

No warranty is given as to the quantity of smoke or taste-amelioration in this type of product.

3.7. Rebuildable Dripping Atomizers (RDA)

RDAs are sold with all parts required for assembly. RDAs should only be purchased by users with prior experience or skill in RDA assembly. Please choose carefully as no replacements will be made or refunds given.*

3.8. Vaporizers

i. Vaporizers must be cleaned after every use, failing which they may become blocked. No warranty is given with respect to tobacco staining, as it is an unavoidable consequence of the products’ use.

ii. Vaporizers are sold for tobacco use only. Different vaporizers produce different amounts of smoke and flavor so choose carefully before purchasing as warranties do not cover changes of mind or for smoke or taste amelioration.

3.9. Grinders

Grinders are sold for grinding tobacco only (unless specified otherwise). There is no warranty for damage caused by the use of grinders for any other material or otherwise than in accordance with instructions. Most grinders must be turned clockwise. Handles will break easily if turned anti-clockwise (or contrary to instructions for the type of grinder) in which case no warranty is available for operator error.

3.10. Glass Items

There is no warranty for glass items (such as shisha water pipes and bowls or parts) once received and used so please check carefully before use. If arrived damaged, we will require you to contact us via email within 48 hours from the time of delivery. We may require you to provide us with sufficient evidence such as photos. Please do not dispose of the product and its packaging as we may require you to return it back to us.

*Consumer Guarantees excepted.
Note these warranties (and exceptions) are valid only at the time of purchase. Warranties are subject to change (re-printed warranty cards and/or as changed on our web-site) so please check warranties at the time of each purchase for any changes.

All products are subject to a 3 months warranty (excluding exceptions above). The warranty period starts from the original date of purchase. Any warranty offered by a manufacturer, brand, or other company that exceeds 3 months will require you to contact them directly. Any cost associated between you and the manufacturer, brand, or other company that may arise solely your responsibility.

Note these warranties (and exceptions) are valid only at the time of purchase. Warranties are subject to change (re-printed warranty cards and/or as changed on our web-site) so please check warranties at the time of each purchase for any changes.